Situation:
You cannot see the subject for messages when using Open WebMail to access your Eagle account and you want to correct this problem without disabling Ad Blocking in Norton Personal Firewall.
|
No Subjects Are Showing
Click For Bigger Image
|
|
|
Solution:
This problem happens when either the address (URL) for the Web page or the Web page programming (HTML) includes some text that indicates the page may be an advertisement or include an advertisement. The text is called an HTML string. When Norton Internet Security (NIS) detects one of these HTML strings, NIS prevents the Web page from being displayed or prevents part of the Web page from being displayed.
To permit your Internet browser to display the Web page or the missing parts of the Web page, configure the NIS Advanced Options to override Ad Blocking for the affected Web sites. This process requires creating a rule that permits the HTML string for that Web site.
Please read below on how to configure NIS 2005 to allow subject lines to be displayed in EagleMail.
Step 1: Open Norton Internet Security
To open Norton Internet Security (NIS), simply double click the NIS icon (Figure - 1) in the traybar next to the clock, or find the NIS icon on your desktop and double click it.
 |
(Figure - 1)
NIS Taskbar Icon
|
|
|
Step 2: Configuring Ad-Blocking
Once you open NIS, you will be presented with an NIS status screen that outlines the status of all the NIS components. At this screen, please double click "Norton AntiSpam" (Figure -2).
The screen will now change and display the Norton AntiSpam features. Click on "Ad Blocking"
and then click on the "Configure" button at the bottom right. (Figure - 3)
|
(Figure - 2)
NIS 2005 Status Screen
Click For Bigger Image |
|
|
(Figure - 3)
Configure Ad Blocking
Click For Bigger Image |
|
Step 3: Configuring Advanced Norton AntiSpam Options
Another screen called "Norton AntiSpam Options" will appear. Click on the "Advanced" button at the bottom to configure ad blocking for individual web sites. (Figure - 4)
|
(Figure - 4)
Norton AntiSpam Options
Click For Bigger Image
|
|
|
Step 4: Creating a Permit Rule for EagleMail
An "Advanced" box will pop up that lists several websites. Click on the "Add Site" button at the bottom left. (Figure - 5)
A Box will pop up asking you to "Enter a site or domain to add it to the site list". Type in "eagle.fgcu.edu" and hit "OK". (Figure - 6)
The site (eagle.fgcu.edu) will now have been added to the list. Highlight it and click on the "Add..." button in the middle. (Figure - 7)
Another box will pop titled "Modify HTML string" will pop up. Enter "/cgi-bin/openwebmail" and select "Permit". Click on OK when you are finished. (Figure - 8)
Once you have entered the HTML string, an entry will appear under the "eagle.fgcu.edu" site, and it will have a green circle next to it, stating "Permit /cgi-bin/openwebmail". (Figure - 9)
Click the "OK" button to close the "Advanced" dialog box.
|
(Figure - 5)
Site List
Click For Bigger Image |
|
|
(Figure - 6)
Adding Site String
Click For Bigger Image |
|
|
(Figure - 7)
Delete Messages
Click For Bigger Image |
|
|
(Figure - 8)
Adding The Permitted String
Click For Bigger Image |
|
|
(Figure - 9)
Permitted Entry For "eagle.fgcu.edu"
Click For Bigger Image |
|
|
Once you have finished configuring the above settings, please close all browser windows, and then log into your EagleMail again. You should now see all the subjects, and should be able to open all your messages. (Figure - 10)
|
(Figure - 10)
Inbox with Subjects
Click For Bigger Image
|
|
|
Additional Assistance:
If you have any questions on how to configure your NIS 2005 for this, please feel free to call the FGCU Helpdesk at 239-590-1188 Monday – Thursdays from 8am to 7pm or on Fridays from 8am to 5pm.
